Bhutan Telecom, never there for you

This post is not intended to bring any changes whatsoever. You see, years of complaining about their shitty services without any improvement on their part proved a great deal of waste of time, and you encourage yourself instead to move on with life and not be bothered with petty things. Arguing with Bhutan Telecom is like playing Tug of War with an ox. After a point, you look at yourself, wonder what the heck you were thinking, and let go of the rope.

Here is a record of an incredible experience I had with the Bhutan Telecom customer service:

Welcome to Bhutan Telecom. Press 1 for English service, press 2 for Dzongkha, press 3 to connect to an agent, press 4 to connect to Satan.
I pressed 3 and waited while listening to a drunk orangutan play the keyboard.

Bt: hello, Bhutan Telecom la
Me: Hello la, can you connect me to system la?
Bt: Ok la.

Someone picks the call:
BT: Hello la,
Me: Hello, can you help me regarding the upgrade of my account type from home package to the enterprise?
BT: This is not system la, we deal with broadband only, We do not handle account upgrade. please dial 343434

I patiently dialed 343434
Auto message: Welcome to Bhutan Telecom, if you’re reaching us for inquiry, support and help related to our services please call our direct toll-free number 1600 instead. 

Again, I dialed 1600 somewhat looking pissed.
Auto message: Welcome to Bhutan Telecom. Press one for English Service, press 2 for Dzongkha, press 3 to connect to an agent, press….. I pressed 3, …continued drunk orangutan playing the keyboard….

Bt: hello, Bhutan Telecom la
Me: Hello la, can you connect me to a concerned person regarding my internet package upgrade?
Bt: Please dial 343434 directly la.
Me: I tried that, it asked for the extension number, can you at least give me the extension?
Bt: We are not allowed to give the extension la, I’ll connect to the person instead la.

…shitty music…

It turns out; she connected me to the same guy again.
BT: Hello la,
Me: Hello, can you help me regarding the upgrade of my account type from home package to enterprise?|
BT: We deal with broadband only, We do not handle account upgrade.. please dial 343434
Me: I already dialed 343434, it told me to dial 1600 instead, can you please give me the number of the concerned person?
BT: Please call Dawa Sonam on this number…

Me Dialing Dawa Sonam, quite pissed by now, some shitty Bhutanese CRBT plays in the background.
Dawa: Hello la
Me: Is this Dawa? Can you help me upgrade my account type from home package to enterprise?
Dawa: I do not handle account type, please connect to accounts section.

I dial Account section:
BT Account: Hello la,
Me: Hello, can you help me regarding the upgrade of my account type from home package to enterprise?|
BT Account: We only deal with payment la, you have to contact system in order to upgrade your account.

This way, I was kept in the circle for two weeks. I still couldn’t connect to the systems. I seriously feel like it is easier to connect to God than Bhutan Telecom systems. 

God Damn it! Bhutan Telecom! What are you? Wireless service from the 80’s? Why is it so difficult to avail a simple service? Despite your mobile and internet service being so shitty, now congratulations, even your customer service is as bad. It’s no rocket science. Where did you train your customer service people? In Hell? Is it some smart tactics to deter your customers from calling or do you really suck this bad?

 

%d bloggers like this: